At Greyson Clothiers, we want you to love how your purchase looks and feels. If you’re not completely happy with your unworn and unwashed item—with all original tags still attached—you may return it within the timeframes and guidelines outlined below
If your item was purchased from an independent retailer or received at an external event (such as a member-guest outing), please contact the original place of purchase directly. Third-party sellers manage their own returns and exchanges and will prov
Domestic Rates. Yes, returns shipped from the United States and its territories are subject to a handling fee. If you choose to have your return refunded to the original form of payment, a $6 handling fee will be deducted from your refund. Internatio
If your order was shipped to one of the following countries—Germany, France, Monaco, Spain, Sweden, Ireland, Austria, Belgium, Netherlands, Canada, or the United Kingdom—you are eligible for a refund on duties and customs fees when you return your it
Items marked “Final Sale”, as well as, gift cards and membership subscriptions, cannot be returned or exchanged.
We’re sorry for the mix-up! If you received an incorrect item, please reach out to our customer experience team. Be sure to include your order number, a brief description of what you received, and a photo if possible—this helps us resolve the issue m
We want you to love how your Greyson purchase looks and feels. If you’re not completely happy with your unworn and unwashed item—with all original tags still attached—you may exchange it within the timeframes and guidelines outlined below. Please vis
We kindly ask that you do not combine items from separate orders into one return package. Each return must be processed individually through our Returns + Exchange Portal using the unique order number it was placed under. Combining returns from diffe
To be eligible for a return, items must be in their original condition—unworn, unwashed, and with all tags still attached. We’re only able to accept returns that meet these requirements, as we want to ensure the highest quality standards for all our
If your original order included a discount, you may qualify for a Shop Now Bonus—an extra credit based on the amount you saved. This offer is available only through our return and exchange portal when you select a new item that costs more than what y
Yes, items purchased during a sale or promotion are eligible for return or exchange—unless they are marked as Final Sale. You can confirm if an item is final sale by checking directly beneath the product’s price, where it will be clearly labeled in r
If you’re looking to return or exchange an item but don’t have access to your order details, please complete the form with as much information as possible so we can better assist you: HERE. If the item was purchased through one of our retail partners
We totally understand how disappointing that can be! In rare cases, if an item sells out before we process your exchange, we will issue a full refund instead. Thanks for your understanding!
We don’t reserve inventory for exchange items until your return arrives at our warehouse. Once it does, we create your exchange order and set aside the items for you. Occasionally, items can still go out of stock before your exchange order is generat
If you initiated your return through our Returns and Exchange Portal and your package appears to be lost in transit, please contact our customer experience team right away. Providing your order number and any tracking information will help us investi
You can track your return using the tracking number in your return confirmation email.
Yes, you can return online purchases in-store. Just bring your item along with the original receipt or order confirmation, and our store team will assist you with the return.
Absolutely! You can return or exchange items purchased with a gift card just like any other purchase, as long as they meet our return policy guidelines. If you have any questions or need assistance, our customer experience team is happy to help!
We are not able to accept items sent back outside of the designated return period. That said, we understand that unique situations can arise—please don’t hesitate to reach out to our customer experience team with any questions. While we can’t guarant
Once your return request is submitted, please reach out to our customer experience team for assistance if there are any changes that need to be made. Since the items are already registered in our system as being returned, you won’t be able to submit