Orders

Can I change my shipping address after placing an order?

We understand that mistakes can happen! Due to the automated nature of our fulfillment process, we are not always able to accommodate order changes after submission. If you need to update your shipping address, please contact our customer experience

Can I modify my order after it's been placed?

Due to the automated nature of our fulfillment process, we are not always able to accommodate order changes after submission. Please contact our customer experience team as soon as possible with your order number and details of the requested changes.

Can I cancel my order?

Due to the automated nature of our fulfillment process, we are not always able to accommodate order changes after submission. If you need to cancel your order, please reach out to our customer experience team as soon as possible with your order numbe

Can I combine multiple orders into one shipment?

Currently, we cannot combine multiple orders into a single shipment. Each order is processed and shipped separately to ensure timely and accurate delivery. You will be receiving separate tracking information for each order. We understand this may be

Can I upgrade my shipping method after placing an order?

Due to the automated nature of our fulfillment process, we are not always able to accommodate order changes after submission.

How do I check the status of my order?

Once your order has shipped, you’ll receive a confirmation email with tracking details sent to the email address you provided at checkout. If your order hasn’t shipped yet and you’d like an update, feel free to reach out to customer experience team —

I didn’t receive an order confirmation. What should I do?

Order confirmations are automatically sent to the email address provided at checkout. If you haven’t received one, please check your spam or junk folder for one just in case. You can also log in to your account and check your Order History to view th

What should I do if I forgot a discount, gift card, or see a price change after ordering?

Gift Cards. If you placed an order and forgot to use your gift card, please reach out to our customer experience team. Discounts. If you placed an order and forgot to apply a discount code, please reach out to our customer experience team. Markdowns.

What if my item is defective or damaged?

We're sorry to hear this! If you’ve received a defective or damaged item, please email our team at [email protected] with a clear photo of the issue, along with your order number. Our team will review the details and follow up with the next s

Can I purchase items using multiple discount codes?

We’re glad you’re excited about saving! To keep things simple, our system allows only one discount code per order. If you have multiple codes, we recommend choosing the one that offers you the best deal. If you need help deciding, feel free to reach