Greyson Clothiers

<p data-start="197" data-end="532" id="isPasted" style="line-height: 1;"><span style="font-size: 16px;">We understand how frustrating it can be when your order shows as delivered but hasn&#x2019;t arrived. Sometimes, carriers update the tracking status before the package is actually dropped off, or it may be left in a safe spot nearby. Please check around your doorstep, porch, mailbox, or with neighbors. If you still don&#x2019;t receive your order within the next 2 business days, please contact customer experience team.</span></p>

We understand how frustrating it can be when your order shows as delivered but hasn’t arrived. Sometimes, carriers update the tracking status before the package is actually dropped off, or it may be left in a safe spot nearby. Please check around you

My order tracking shows that my package has been delivered, but I haven’t received it yet. What steps should I take to locate my order?

Shipping

How do I sign up for your newsletter?

How do I sign up to receive text messages?

How can I use a discount or promo code?

How do I apply my store credit or gift card?

My code did not apply on all the items on my order, are there restrictions?

Do you have a referral program?

How can I check the status of my referrals?

My friend referred me, but I have not received my code yet?

Is there an expiration date for a Refer-A-Friend discount?

Why isn’t my referral code working after a friend referred me?

What currencies are supported?

What is the option to pay in installments on Shop Pay?

Which payment methods are accepted if I use the option to pay installments on Shop Pay?

Are there late fees?

What if I make a return on a purchase made through installments with Shop Pay?

Have more questions on shop pay installments?

Shop Pay Installments

First Time Customers

Can I change my shipping address after placing an order?

Can I modify my order after it's been placed?

Can I cancel my order?

Can I combine multiple orders into one shipment?

Can I upgrade my shipping method after placing an order?

How do I check the status of my order?

I didn’t receive an order confirmation. What should I do?

What should I do if I forgot a discount, gift card, or see a price change after ordering?

What if my item is defective or damaged?

Can I purchase items using multiple discount codes?

Orders

How long will it take for my order to arrive within the United States?

Do you ship internationally?

How long will it take for my order to arrive internationally?

How much does shipping cost?

Which shipping carriers do you use?

Will I be charged customs or import duties on my international order?

Will I be informed once my order has been shipped?

What should I do if my order is delayed?

Can I track my order?

What happens if my package is lost or damaged?

Do you ship to P.O. Boxes or APO/FPO addresses?

What is your return policy and how do I start a return or exchange?

How can I return or exchange an item I received or purchased through a third-party, and I don’t have an order number?

Are there any handling fees for returns?

Will I be refunded the duties and customs fees for items I am returning?

Are there any items that cannot be returned or exchanged?

What should I do if I received the wrong item?

Can I return or exchange a gift?

Can I return items from multiple orders in the same package?

What condition must items be in to qualify for a return?

What is Shop Now Credit and how does it work?

Can I return or exchange items purchased during a sale or promotion?

What if I don’t have an order number or purchase information?

What if the item I want to exchange for is out of stock?

Do you hold inventory for the items I want to exchange for?

What happens if my return package is lost in transit?

How can I track my return?

Can I return online purchases in-store?

Can I return or exchange items purchased with a gift card?

Can I return or exchange an item after the return period has expired?

Can I cancel my return request after submitting it?

Returns + Exchanges

Why are the back pockets of trousers sewn shut?

Do we offer embroidery?

How do I know what size to order?

Do you restock sold-out items?

How can I check if an item is available in-store?

Do you offer gift cards?

How should I care for my clothes?

Do I need an account to place an order?

Can I place an order over the phone?

Can I buy online and pick up in-store?

Where can I find information on a specific product’s fabric, care, or fit?

Do you offer alterations or tailoring services?

Do you offer repair services?

How do I create or log in to my account?

Do you offer personal shopping appointments?

How do I unsubscribe from marketing emails or texts?

How can I check my balance on my gift card?

I’m reaching out about a donation request. Who can I contact?

I have a marketing or collaboration idea – who should I speak to?

How can I become a brand ambassador?

I’d like to discuss a sponsorship opportunity. What’s the best way to connect?

Frequently Asked Questions

What are the benefits of becoming a member?

What are the main differences between membership tiers?

Do I receive any discount codes or discounted products as a member?

Does my membership automatically renew?

How often do you release Members Only products or collections?

What kind of events do Members have access to?

How often do Members Only events happen?

Who do I reach out to with questions about Members Only?

Do you offer different memberships for men and women?

Memberships

How can I see your retail locations?

Where can I find contact information for a particular store?

Retail Store Locations

How can I set up a wholesale account?

Do you offer decoration on wholesale products?

Where can I place a special order?

How can I receive a copy of an invoice?

Where can I pay an invoice?

How can I check the status of an order?

Return Authorizations

Wholesale

What’s the best way to get in touch?

Contact Us

My order tracking shows that my package has been delivered, but I haven’t received it yet. What steps should I take to locate my order?Updated 10 days ago